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Title : Hug Your Haters: How to Embrace Complaints and Keep Your Customers
ISBN : 1101980672
Release Date : 2016-03-01
Number of Pages : 240
Author : Jay Baer

Hug Your Haters How to Embrace Complaints and Keep Your Haters are not your problem Ignoring them is Eighty percent of companies say they deliver out­standing customer service but only 8 percent of their customers agree This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences Hug Your Haters How to Embrace Complaints and Keep Your Hug Your Haters How to Embrace Complaints and Keep Your Customers Audible Audiobook – Unabridged Jay Baer Author Narrator Gildan Media LLC Publisher 46 out of 5 stars 145 ratings Hug Your Haters How to Embrace Complaints and Keep Your “If you need to decrypt customer service you NEED to read Hug Your Haters Baer gives you a better map to success than anyone else” —Chris Brogan CEO of Owner Media Group “Hug Your Haters is one of the most profound books a business can read today Baer is one of the foremost experts on customer experience” Hug Your Haters How to Embrace Complaints and Keep Your Hug Your Haters talks about why you should embrace these haters and how you can handle these complaints You can watch a video review of th In a world where almost any kind of business has competitors customer service has become the factor which is a cut above the rest Hug Your Haters How to Embrace Complaints and Keep Your At its core the most important reason to answer complaints and hug your haters is that it at least gives you a chance to recover and retain an unhappy customer Far too many businesses care too little about retention placing much emphasis on outbound marketing and the attraction of new customers with comparatively little attention paid to keeping the customers they’ve already paid to get Embrace Complaints Hug Your Haters to Keep Your Customers When the Customer Hates You Since 1994 he has advised over 700 companies ranging from Caterpillar to Nike His latest thought provoking book Hug Your Haters How to Embrace Complaints and Keep Your Customers is a contrarian and modern view of creating extraordinary customer service Hug Your Haters Jay Baer Hug Your Haters Hug Your Haters is the first modern customer service and customer experience program that your audience will LOVE Jay also often conducts followup workshopsWebinars for event attendees signs copies of Hug Your Haters and hands out free checklists of the key principles of the book Hug Your Haters How to Embrace Complaints Keep Your If it feels like there are more complaints than ever and that you’re spending more time and money dealing with negativity and backlash you’re right But the rise of customer complaints is actually an enormous opportunity In this eyeopening presentation Jay reveals brandnew proprietary research into The Science of Complaints Hug Your Haters How to Embrace Complaints and Keep Your If you need to decrypt customer service you NEED to read Hug Your Haters Baer gives you a better map to success than anyone else Chris Brogan CEO of Owner Media Group Hug Your Haters is one of the most profound books a business can read today Baer is one of the foremost experts on customer experience Customer reviews Hug Your Haters How to Find helpful customer reviews and review ratings for Hug Your Haters How to Embrace Complaints and Keep Your Customers at Read honest and unbiased product reviews from our users